We all experience those situations where someone does something unreasonable, unfair or just downright mean, and our immediate reaction may be to fight back or retaliate in some way.
In many cases, a better response is to respond with kindness.
Recently, one of my team members received an unnecessarily narky email from someone. Rather than ignore it, she went back with a very polite and friendly email explaining the situation. Their response – they apologised.
Continue reading this article on my blog here.