Read the newspaper and online journals or watch and listen to the news and you’ll see many instances over the last 12 months where an organisation’s culture has been deemed to be at the root cause of organisational malaise, regulatory breaches or bad customer service.
2018 hasn’t been a stellar year for the culture of many organisations.
No doubt you’ll have heard culture referred to as ‘the way things are done around here’. It includes the unwritten rules of behaviour about what is acceptable and not acceptable, and it’s pervasive.
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